GENERAL CONDITIONS AND INSTRUCTIONS FOR RENTING,
USE OF APARTMENTS AND
PACKAGE OFFERS
1. GENERAL PROVISIONS
1.1. These General Terms and Conditions and Instructions for the Rental and Use of Apartments and Package Offers (hereinafter referred to as the General Terms and Conditions) form an integral part of the contract concluded by the provider TURI, d. o. o. Ribnica na Pohorju 30a, 2364 Ribnica na Pohorju, Reg. No.: 6116973000 Tax No.SI 69544662 (hereinafter referred to as the Provider) and the person who has placed an order for the rental of an apartment or the use of a package offer (hereinafter referred to as the Guest) and shall apply to the rental of apartments or other premises in the Ribnica na Pohorju apartment complex and other services of the Provider.
1.2 A Guest is any person who has placed a valid order for the use/rental of an apartment or package offer orally, in writing or electronically (hereinafter referred to as a reservation or order), is renting or has made payment for the rental of an apartment or package offer. Any third party who has placed an order on behalf of another shall also be deemed to be a Guest.
1.3 By making a reservation, the Guest agrees to be bound by these General Terms and Conditions and confirms that he/she is fully aware of and understands the contents of these General Terms and Conditions at the time of making the reservation. The General Terms and Conditions can also be consulted at www.ribnisko-pohorje.si, at the reception and in the apartment.
1.4 The information published by the Provider on the website www.ribnisko-pohorje.si and in brochures and other promotional material concerning its services constitutes an invitation to tender and does not bind the Provider. The Provider shall not be liable for any damage resulting from the information published.
1.5 The General Terms and Conditions also apply to package offers of the Provider which include additional services or benefits (discount on ski passes, etc.) in addition to the rental of the apartment, in accordance with the terms and conditions of each package offer published by the Provider.
1.6 The House Rules, which are published on the website www.ribnisko-pohorje.si and can be found in the reception, each apartment and apartment house, and the price list of the services of the Provider, also form an integral part of these General Terms and Conditions.
2. PROVISIONS AND PAYMENTS
2.1 Inquiries and orders or reservations shall be sent to the provider by e-mail to booking@ribnisko-pohorje.si via the form on the website www.ribnisko-pohorje.si, or by post to Turi d.o.o., Ribnica na Pohorju 30a, 2364 Ribnica na Pohorju. An order placed in this way is binding on the guest. The supplier is not obliged to confirm the order or reservation received.
2.2 When making a reservation, the Guest must provide information about his/her name, surname and address, the number of guests, the rental period and the apartment chosen, and guarantees the truthfulness and authenticity of this information. In the event that the Guest does not provide the correct information at the time of check-in, the Guest shall be liable for all costs or consequences arising from the incorrect information.
2.3 The contract for the rental of an apartment or the use of a package offer is concluded between the Provider and the Guest when the written confirmation of the order is received by the Guest from the Provider.
2.4 Upon payment of the full amount of the price of the apartment rental, package offer or additional services, the Supplier shall issue an invoice to the Guest.
2.5 The reservation is binding on the Guest. The Guest may cancel the reservation only in accordance with the provisions on cancellation of the rental (point 5 of the General Terms and Conditions).
2.6 In addition to an express written application or reservation, any order, whether oral or in writing, containing the name and surname of the guest and other participants, payment for the accommodation or part thereof, shall be deemed to be a binding reservation.
2.7 Payment of the invoice can be made in cash (EUR) or by bank transfer to the provider's TRR SI56 1010 0005 0534 376 and by debit and credit cards (Maestro, Mastercard, Visa).
3. TOURIST TAX
3.1 In accordance with Article 23 of the Act on the Promotion of Tourism Development (Official Gazette of the Republic of Slovenia, No. 2/04, as amended and supplemented), the guest is obliged to pay the tourist tax together with the accommodation fee. In accordance with Article 27 of the Act on the Promotion of Tourism Development (Official Gazette of the Republic of Slovenia No. 2/04, as amended), children up to the age of 7 are exempt from paying the tourist tax. persons on presentation of a photocopy of a decision of the competent authority showing that the insured person (hereinafter referred to as: the insured person) or on the basis of a photocopy of a certificate or expert opinion of the competent commission establishing the disability or physical impairment, or on the basis of a membership card of a disability organisation, children and adolescents on the basis of a photocopy of a decision concerning the classification and guidance of children with special needs, foreign nationals who are exempted from the payment of the tourist tax under international regulations and agreements.
3.2. Young people from 7 to 18 years of age have a 50% discount on the tourist tax.
4. PRICE OF ACCOMMODATION
4.1 The price list for the current year in euros is published on the website www.ribnisko-pohorje.si and at the reception. The published prices include VAT.
4.2 The Provider reserves the right to change the published prices of its services at any time. The prices of the apartment rental, package offer and other services for the Guest and the Provider are valid on the day the reservation is made.
4.3 The price includes use of the equipment in the apartment, bed linen and towels, water and electricity, internet, TV and uncovered parking in front of the apartment house. Additional services are those services that are not included in the room rate and are payable separately by the guest.
If the apartment is rented for more than 2 nights, the final cleaning is included in the price, but in other cases (shorter rentals) the final cleaning is charged extra according to the provider's price list. The tourist tax is not included in the rental price and is payable at the latest at the reception upon check-out, unless otherwise agreed. At the time of conclusion of the contract, the guest and the provider may agree on other services that are charged separately (e.g. extra persons, pets, safe rental, etc.).
5. WARSAW
5.1 Upon arrival, a security deposit of EUR 100.00 must be paid in cash at the reception upon arrival.
5.2 In the event that the Guest has caused damage to the apartment or apartment complex or has not left the apartment in a normally clean condition, the Provider has the right to offset the damage or costs against the security deposit.
5.3 The security deposit will be refunded to the guest in the amount of the difference after the final price of the service has been settled, provided that no damage has been caused to the equipment of the apartment or the apartment complex and that the apartment has been left in a normally clean condition.
5.4 If the security deposit is insufficient to cover the damage, the guest is obliged to pay the difference up to the full amount of the damage.
6. THE GUEST'S RIGHT OF AMENDMENT AND CANCELLATION
6.1 The guest has the right to cancel the reservation. In the event that the guest cancels the reservation, the provider is entitled to reimbursement of the cancellation costs (compensation), regardless of the reason for cancellation. The guest must notify the provider of the cancellation in writing (by post, fax or e-mail). If the cancellation is not in writing, the guest is deemed not to have cancelled the reservation.
6.2 The amount of the cancellation fee payable by the Guest depends on the time during which the Guest submitted the cancellation in writing, as follows:
- Guests must cancel their reservation at least 20 days before the date of arrival, otherwise the property will charge 50% of the total amount of the reservation.
- If the guest does not report the cancellation, the provider has the right to charge the full amount of the reservation.
6.3. If the guest does not show up for the booked service - does not report to the reception of the provider by the end of the day of the scheduled arrival - ("no show"), the reservation shall be deemed cancelled and the cancellation costs shall be charged in accordance with the previous clause. The provisions of the previous sentence do not apply if the guest informs the provider in good time of the delay. In the event of a delay, the guest is obliged to pay the full amount of the confirmed reservation.
6.4 If the Guest prematurely terminates his/her stay in the apartment or does not take advantage of all the benefits or services included in the package offer due to reasons beyond the control of the Supplier (illness of the Guest, change of travel, bad weather, etc.), the Guest shall not be entitled to a refund of the rental costs or the purchase price and shall be obliged to pay the rental price of the apartment or the value of the package offer for the entire period of the reservation. In the event of cancellation of the rental during the rental period due to force majeure, without any reason on the part of the supplier, the renter shall not be entitled to claim any compensation or reduction in the rental price.
6.5 In the event that the amount of the refund of cancellation charges payable by the Guest pursuant to clause 5.3 of these General Terms and Conditions is less than the deposit already paid, the difference shall be refunded to the Guest without interest within 8 days of the end of the booking period.
6.6. The Guest may change the name or the number of persons staying in the apartment after the reservation, provided that such change does not exceed the total number of persons allowed for each apartment, as specified in the price list of the Provider.
7. THE RIGHT OF THE TENDERER TO MODIFICATION AND CANCELLATION
7.1 The Provider reserves the right, in accordance with applicable law, to cancel or modify the reservation if, prior to or during the performance of the service, extraordinary circumstances arise which could not have been anticipated, removed or avoided, and which, for the Provider, would have constituted a valid reason for the Provider not to have concluded the contract if they had existed at the time of the conclusion of the contract.
7.2 The Provider may terminate or withdraw from the Contract and claim damages from the Guest who violates the provisions of the Contract, the General Terms and Conditions or the House Rules.
7.3 In the event of cancellation of the contract by the provider under the previous paragraph, the guest is not entitled to a refund of the accommodation costs and is obliged to pay the full amount of the confirmed reservation.
7.4 In the event that the Provider is unable to provide the Guest with the services specified in the confirmed reservation due to objective circumstances or force majeure, which shall be deemed to be all unexpected and unforeseen events occurring independently of the will of the contracting parties and which could not have been foreseen by the contracting parties at the time of conclusion of this contract and which in any way affect the performance of the contractual obligations, the Provider shall be entitled to cancel the reservation or to withdraw from the contract. In this case, the guest is entitled to a full refund of the deposit paid or, in the case of a partially provided service, to a refund of a proportionate part of the value of the reservation. The guest is not entitled to any other compensation.
7.5 In the event that an apartment from the confirmed offer is not available during the selected period, the Supplier may offer the Guest another comparable apartment. This shall be deemed to be an apartment in the same or another apartment house in the offer, of the same size, quality and price as the originally selected apartment. Such exchange shall not be considered a breach of contract and shall be accepted by the guest, who shall not have the right to withdraw from the contract.
8. OBLIGATIONS AND RIGHTS OF THE GUEST
8.1 The Guest agrees to use all facilities and equipment in the apartment and the apartment complex in accordance with the General Terms and Conditions and the House Rules and with the care of a good housekeeper. In the event of intentional or negligent damage to the facilities or equipment of the apartment or apartment complex, the guest shall be liable to pay compensation for all damage caused. In the event of damage to the apartment or apartment complex, the guest must immediately inform the provider. In addition to the guest, all users of the apartment booked by the guest are liable for all contractual obligations and for any damages.
8.2 The Guest undertakes to:
- have valid documents
- respect the house rules in the accommodation/apartments and cooperate in good faith with service providers,
- upon arrival at reception, hand over the proof of payment, booking confirmation or voucher received by post or email.
8.3 In the event that the Guest takes possession of an unclean or dirty apartment, the Guest is obliged to inform the Service Provider immediately. Within the limits of the available capacity, the Guest has the right to be assigned another clean apartment, in accordance with point 6.5 of these General Terms and Conditions. If no suitable apartment is available, the provider is obliged to clean the selected apartment within 2 hours at the latest. If the provider fails to clean the apartment within the specified time, the guest is entitled to a pro-rata refund of the costs, namely a 5% discount on the agreed rental price (confirmed reservation), up to a maximum of EUR 25.00.
8.4 In the event of damage to the equipment in the apartment, the guest is entitled to reimbursement of the following pro-rata accommodation costs:
- in case of malfunction of the equipment or appliances in the apartment, if the malfunction cannot be rectified within 24 hours, the guest is entitled to a 10% discount on the agreed daily rental price for each day the equipment is not working, up to a maximum of EUR 50.00; in case of power outage for more than 24 hours, the guest is entitled to a 10% discount on the agreed daily rental price for each day the equipment is not working, up to a maximum of EUR 50.00; and in case of WiFi internet connection being out of service for more than 24 hours, the guest is entitled to a 10% discount on the agreed daily rental price for each day the equipment is not working, up to a maximum of EUR 50.00;
8.5 The Guest is obliged to inform the Supplier (reception) immediately of any defects in the inventory of the apartment, and the Supplier is obliged to replace the inventory with a new one immediately. In this case, the guest is not entitled to compensation or a reduction in the price of the service.
8.6 The Provider shall not be liable for any reduction in the operating capacity of the ski facilities at the selected ski centre due to lack of snow or other unforeseen circumstances (weather, natural disasters, technical obstacles, etc.). Partial closure of a ski resort due to adverse weather conditions or technical problems shall not be a reason for cancellation of the reservation. In such cases, the guest will not be entitled to compensation or reimbursement of the cost of ski passes, accommodation or other services provided by the supplier (wellness, etc.).
8.7 The Supplier shall not be liable for any delays of public transport, delays due to traffic jams or delays due to delays on the road or at cableway installations, nor for any changes in the reservation made by the Guest as a result of such delays.
8.8. Smoking is strictly prohibited in the apartment. Smoking is allowed on the terraces and balconies of the apartment. In case of violation of the smoking ban, the contractual penalty is EUR 200.00, which the guest is obliged to pay together with the rent.
8.9. The apartments cannot accommodate persons who have not previously checked in at the reception of the apartment complex. In case of stay or accommodation of unregistered persons, the contractual penalty is EUR 50.00 for each unregistered person, and the guest is obliged to pay the tourist tax for the unregistered guest, as well as to compensate the provider for any other damages incurred as a result of the accommodation of unregistered persons (possible penalties in offence, inspection and other proceedings).
8.10. Night-time rules and regulations apply in the apartments and the apartment complex between 22:00 and 06:00. The night-time rules shall not apply in the event of emergency maintenance interventions and force majeure. In the event of a breach of night-time law and order, the Law on the Protection of Public Order (ZJRM- 1) shall apply and the Provider reserves the right to terminate the contract or the stay in the apartment early.
8.11. Guests are not entitled to compensation or a reduction in the room rate (discount) for disturbing the peace and order of the night.
8.12. In the event of intervention by the Supplier or another service provider due to the deliberate activation of active fire protection systems or breach of the night-time curfew, a contractual penalty of EUR 100.00 will be charged, which the Guest is obliged to pay together with the rent.
8.13. The Supplier undertakes to exercise due care and diligence for the safety of the Guests and their property. The Provider shall not be liable for any injury to guests in the apartments.
8.14. The Guest is obliged to take care of his/her own safety and the safety of other persons in the apartment complex, as well as the safety of his/her property, and to properly supervise the machines and devices that he/she brings with him/her.
8.15. The Provider shall not be liable for any direct or indirect damage, destruction, theft or loss of property of the Guests or personal injury to the Guests or users of the Provider's services arising in any way during the use of or stay in the apartments, apartment houses or other parts of the apartment complex, except for damage caused by the Provider's gross negligence. In no event shall the Provider's liability for damages exceed the contractual value.
9. PETS
9.1 Pets are allowed in certain apartments, which are specifically marked in the price list, upon prior reservation.
9.2 The Supplier is not liable for allergies and similar illnesses caused by animals staying in the apartment.
9.3. Pets must be checked in when booking the apartment.
9.4 Pets are not included in the price of the apartment and will be charged extra according to the supplier's price list.
9.5 In the event of an undeclared stay of an animal in an apartment not intended for that purpose, the Provider may terminate the Contract in accordance with point 6.3 of these General Terms and Conditions.
9.6 In the case of an unannounced stay of animals in an apartment that also accommodates animals, the guest is obliged to pay the amount of the animal's stay in accordance with the price list.
10. ARRIVAL AND DEPARTURE OF GUESTS
10.1. Check-in is possible after 16:00 on the day of arrival. If the apartment is vacant and ready for occupancy before 16.00 (or other pre-arranged time), arrival is possible earlier.
10.2. On the day of departure, guests must vacate the apartment and return the apartment keys to reception by 10:00, unless otherwise agreed. If the guest exceeds this deadline without prior agreement with the provider, the provider may charge 50% of the daily rental price.
11. RECEPTION
11.1. The reception of the apartment complex is open daily from 09:00 to 19:00 (out-of-hours hotline + 386 (0)31 782 908.
11.2. Guests will be given the apartment keys at reception after 16:00 and will return them to reception by 10:00 on the day of departure.
11.3. The resale or misuse of keys is prohibited.
11.4. A fee of € 15.00 will be charged for each lost or stolen key/card.
11.5. Upon arrival, guests must check in at reception and present:
- a valid order confirmation message or voucher,
- ID card, passport or driving licence for all persons named on the order confirmation or voucher.
11.6. The tourist tax, the balance of the rental fee and any additional services must be paid at the reception on the day of departure, no later than 10.00.
12. FIRE SAFETY
12.1 Fire regulations and emergency exits shall be clearly marked. Guests shall be instructed on the location of fire extinguishers and the fire regulations. Guests shall comply with the fire regulations and the instructions of the service provider or its staff.
12.2 In the event that a fire alarm is intentionally set off when there is no cause for it, or if the alarm is set off due to smoking or improper/abusive use of heating appliances, the guest will be charged for the cost of the fire intervention.
13. PROTECTION OF PERSONAL DATA
13.1 The Provider undertakes to protect all information obtained about the Guest in accordance with the Personal Data Protection Act.
13.2. By placing an order, the guest expressly authorises the provider to use his/her personal data in its databases until cancellation for the purposes of order execution, statistical processing and information about the offer, and expressly agrees that his/her personal data may be exported or forwarded to other contractual partners of the provider for the purpose of providing the agreed services under the concluded contract, based in the Republic of Slovenia, who are duly registered for the processing of personal data and with whom the Provider has concluded appropriate contracts on the processing of personal data, in order to properly execute the order and provide the benefits of the package offers.
13.3. The Guest may, at any time and without giving any reasons, request the Provider to permanently or temporarily cease using his/her personal data by means of a written declaration. In this case, the Provider will only use the personal data of the Guest and the users of the Provider's services that are strictly necessary for the performance of the Provider's contractual obligations (execution of the rental, issuance of vouchers, payment of the tourist tax, production of ski passes, etc.) and will keep them for the duration of the contract and the resulting relationships.
14. HANDLING COMPLAINTS
14.1 The Guest is obliged to immediately report any irregularities or defects in the apartment or package offer to the Supplier, namely to the Supplier's reception staff. A record of the complaint shall be drawn up.
14.2 Where it is obvious that the complaint could have been resolved on the spot (e.g. lack of cleanliness of the room, non-functioning appliance, etc.), but the Guest did not immediately reprimand the fault on the spot and did not inform the Supplier's staff of the fault, the Guest shall be deemed to have accepted the service provided and shall thereby forfeit the right to make subsequent complaints and claims for reduction of the price of the service or for compensation for damages.14.3.
14.3 The amount of damages for which the Tenderer would be liable on any account is limited to the amount of the deposit paid or the contract value (package offer or apartment rental).
15. FINAL PROVISIONS
15.1 All disputes shall be settled by the court having subject matter jurisdiction in Maribor, in accordance with Slovenian law.
15.2 The General Terms and Conditions shall have the character of a contract and shall form an integral part of the Apartment Rental Contract or Package Contract.
15.3 These Terms and Conditions shall come into force on the date of their publication on www.ribnisko-pohorje.si on 8.12.2018.
15.4 These Terms and Conditions shall be published and accessible at www.ribnisko-pohorje.si.
Ribnica na Pohorju, 8.12.2018
Turi, d. o. o.
