GENERAL TERMS AND CONDITIONS AND INSTRUCTIONS FOR RENTING,
USING APARTMENTS, AND
PACKAGE OFFERS
1. GENERAL PROVISIONS
1.1. TheseGeneralTerms and Conditions and Guidelines for the Rental and Use of Apartments and Package Offers (hereinafter referred to as the General Terms and Conditions) form an integral part of the contract concluded between the provider TURI, d. o. o. Ribnica na Pohorju 30a, 2364 Ribnica na Pohorju, Reg. No.: 6116973000 Tax ID: SI 69544662 (hereinafter the provider) and the person who placed the order for the rental of an apartment or the use of a package deal (hereinafter the guest) and apply to the rental of apartments or other accommodations in the Ribnica na Pohorju apartment complex and other services provided by the provider.
1.2.A guest is any person who has submitted a valid request to use or rent an apartment or a package deal, whether verbally, in writing, or electronically (hereinafter referred to as a “reservation” or “request”), is renting the apartment, or has paid for the rental of the apartment or package deal. A guest also includes any third party who has placed an order on behalf of another person.
1.3.By making a reservation, the guest agrees to be bound by these general terms and conditions and confirms that they are fully familiar with and understand the content of the general terms and conditions at the time of booking. The guest may also review the General Terms and Conditions atwww.ribnisko-pohorje.si, at the front desk, and in the apartment.
1.4.The information regarding its services that the provider publishes on the website www.ribnisko-pohorje.si, as well as in brochures and other promotional materials, constitutes an invitation to submit offers and is not binding on the provider. The provider is not liable for any damages that may arise as a result of the published information.
1.5.These General Terms and Conditions also apply to the provider’s package deals, which, in addition to apartment rentals, include additional services or benefits (such as discounts on ski passes, etc.), in accordance with the terms and conditions of the respective package deal as published by the provider.
1.6.These General Terms and Conditions also include the house rules, which are published on the websitewww.ribnisko-pohorje.siand are available at the reception desk, in each apartment, and in the apartment building, as well as the provider’s price list.
2. RESERVATIONS AND PAYMENTS
2.1.Inquiries, orders, and reservations shall be sent to the provider via email to booking@ribnisko-pohorje.si, via the form on the websitewww.ribnisko-pohorje.si, or by mail to Turi d.o.o., Ribnica na Pohorju 30a, 2364 Ribnica na Pohorju. An order submitted in this manner is binding on the guest. The provider is not obligated to confirm receipt of the order or reservation.
2.2.When making a reservation, the guest must provide their first name, last name, and address, the number of guests, the rental dates, and the selected apartment, and guarantees that this information is accurate and truthful. If the guest does not provide correct information upon registration, they are liable for all costs or consequences arising from the incorrect information.
2.3.The contract for the rental of an apartment or the use of a package deal is concluded between the provider and the guest when the guest receives written confirmation of the booking from the provider.
2.4.Upon payment of the full amount of the rental price for the apartment, package deal, or additional services, the provider shall issue an invoice to the guest.
2.5.The reservation is binding on the guest. The guest may cancel the reservation only in accordance with the provisions regarding guest cancellation of the rental (Section 5 of the General Terms and Conditions).
2.6.In addition to an explicit written application or reservation, any order submitted verbally or in writing that includes the first and last names of the guest and other participants, as well as payment for the accommodation or a portion thereof, shall be considered abinding reservation.
2.7. Paymentof the invoice can be made in cash (EUR), by bank transfer to the provider’s account SI56 1010 0005 0534 376, or by debit and credit cards (Maestro, Mastercard, Visa).
3. TOURIST TAX
3.1. In accordancewith Article 23 of the Tourism Development Promotion Act (Official Gazette of the Republic of Slovenia, No. 2/04, as amended and supplemented), guests are required to pay the tourist tax together with the payment for accommodation. In accordance with Article 27 of the Tourism Development Promotion Act (Official Gazette of the Republic of Slovenia, No. 2/04, as amended and supplemented), children under the age of 7, and persons who submit a photocopy of a decision by the competent authority indicating that the insured person (hereinafter: the insured) has a disability or physical impairment, or a photocopy of a certificate or expert opinion from the competent commission regarding the determination of disability or physical impairment, or based on a membership card of a disability organization, children and adolescents upon submission of a photocopy of the decision regarding the classification and placement of children with special needs, foreign citizens who are exempt from paying the tourist tax under international regulations and agreements.
3.2.Young people aged 7 to 18 receive a 50% discount on the tourist tax.
4. ACCOMMODATION PRICE
4.1. The price listfor the provider’s services for the current year, in euros, is available on the website www.ribnisko-pohorje.si and at the front desk. The prices listed include VAT.
4.2.The Provider reserves the right to change the published prices of its services at any time. The prices for apartment rentals, package deals, and other services for guests and the Provider are valid as of the date the reservation is made.
4.3.The apartment rental price includes the use of the apartment’s amenities, bed linens and towels, water and electricity consumption, internet, television, and an uncovered parking space in front of the apartment building. Additional services are those not included in the accommodation price and are paid for separately by the guest.
If you rent an apartment for more than 2 nights, the final cleaning is included in the price; in all other cases (shorter stays), the final cleaning will be charged separately according to the provider’s current price list. The tourist tax is not included in the rental price and must be paid at the reception desk upon check-out, unless otherwise agreed. Upon signing the contract, the guest and the provider may separately agree on other services that are charged separately (e.g., accommodation for additional guests, accommodation for pets, safe rental, etc.).
5. SECURITY DEPOSIT
5.1.When renting an apartment, the guest must pay a security deposit of EUR 100.00 in cash upon arrival at the provider’s reception desk.
5.2.If a guest causes damage to the furnishings of the apartment or the apartment complex, or fails to leave the apartment in a normally clean condition, the provider has the right to deduct the resulting damage or costs from the security deposit.
5.3. The security depositwill be refunded to the guest in the amount of the difference after the final cost of the service has been settled, provided that no damage has been caused to the equipment in the apartment or the apartment complex and the apartment has been left in a normally clean condition.
5.4. Ifthe security deposit is insufficient to cover the damages, the guest is obligated to pay the difference until the full amount of the damages has been covered.
6. THE GUEST’S RIGHT TO CHANGES AND CANCELLATIONS
6.1.The guest has the right to cancel the reservation. In the event that the guest cancels the reservation, the provider is entitled to reimbursement of costs due to the cancellation (compensation), regardless of the reason for the cancellation. The guest must notify the provider of the cancellation in writing (by mail, fax, or email). If the cancellation is not in writing, it is considered that the guest has not canceled the reservation.
6.2.The amount of the cancellation fee that the guest is required to pay depends on when the guest submitted the written cancellation, as follows:
– Guests must cancel their reservation at least 20 days prior to the scheduled arrival date; otherwise, the provider reserves the right to charge 50% of the total reservation amount.
– If the guest does not cancel the reservation, the provider has the right to charge the full amount of the reservation.
6.3.If a guest fails to arrive for the reserved service—that is, does not check in at the provider’s reception desk by the end of the day of the scheduled arrival—(“no-show”), the reservation is considered canceled, and cancellation fees will be charged in accordance with the preceding paragraph. The provisions of the preceding sentence do not apply if the guest notifies the provider of the delay in a timely manner. In the event of a delay, the guest is obligated to pay the full amount of the confirmed reservation.
6.4.If the guest terminates their stay in the apartment early or does not make use of all the benefits or services included in the package deal for reasons beyond the provider’s control (the guest’s illness, a change in travel plans, adverse weather conditions, etc.), the guest is not entitled to a refund of the rental fee or purchase price and is obligated to pay the apartment rental fee or the value of the package deal for the entire duration of the reservation. In the event of cancellation of the rental during the rental period due to force majeure, without any fault on the part of the provider, the tenant is not entitled to claim any compensation or a reduction in the rental price.
6.5.If the amount of the cancellation fee that the guest is required to pay pursuant to Section 5.3 of these General Terms and Conditions is less than the deposit already paid, the difference will be refunded to the guest without interest within 8 days after the end of the reservation period.
6.6.After making a reservation, the guestmay change the name or number of people staying in the apartment, provided that such a change does not exceed the total number of people permitted for that specific apartment, as specified in the provider’s price list.
7.THE CONTRACTOR’S RIGHT TO MAKE CHANGES AND TERMINATE THE CONTRACT
7.1.In accordance with applicable law, the Providerreserves the right to cancel or modify a reservation if, prior to or during the provision of the service, extraordinary circumstances arise that could not have been foreseen, prevented, or avoided, and for the provider, these circumstances constitute a valid reason not to have entered into the contract had they existed at the time of its conclusion.
7.2.The provider may terminate or rescind the contract and claim damages from a guest who violates the provisions of the contract, the general terms and conditions, or the house rules.
7.3.In the event that the provider terminates the contract in accordance with the preceding paragraph, the guest is not entitled to a refund of accommodation costs and is obligated to pay the full amount of the confirmed apartment rental reservation.
7.4.In the event that the provider, due to objective circumstances or force majeure—which includes all unexpected and unforeseeable events— which occur independently of the will of the contracting parties and which the contracting parties could not have foreseen at the time of concluding this contract, and which in any way affect the performance of contractual obligations, the provider may cancel the reservation or withdraw from the contract. In this case, the guest is entitled to a full refund of the advance payment, or, in the case of a partially performed service, to a refund of the proportional part of the reservation value. The guest is not entitled to compensation for any other damages.
7.5.If the apartment from the confirmed offer is not available during the selected dates, the provider may offer the guest another comparable apartment. Such an apartment is considered to be one in the same or another apartment building from the provider’s offer that is of the same size, quality, and price as the originally selected apartment. Such a change does not constitute a breach of contract, and the guest is obligated to accept it and has no right to withdraw from the contract.
8. GUEST OBLIGATIONS AND RIGHTS
8.1. The guest agrees to use all appliances and equipment in the apartment and the apartment complex in accordance with the general terms and conditions and the house rules, and with due care. In the event of intentional or negligent damage to the facilities or equipment of the apartment or apartment complex, the guest is obligated to reimburse the full amount of the damage incurred. In the event of damage to the apartment or apartment complex, the guest must immediately notify the provider. In addition to the guest, all users of the apartment booked by the guest are liable for all contractual obligations and for compensation for any damage.
8.2. The guestagrees to:
– have valid documents,
– comply with the house rules in the accommodation facilities/apartments and cooperate with service providers in good faith,
– Upon arrival, present the payment receipt, booking confirmation, or voucher received by mail or email at the front desk.
8.3. Ifa guest is assigned an uncleaned or dirty apartment, they are required to notify the service provider immediately. Subject to availability, the guest is entitled to be assigned another, clean apartment, in accordance with Section 6.5 of these General Terms and Conditions. If a suitable apartment is not available, the provider is obligated to clean the selected apartment within 2 hours at the latest. If the provider fails to clean the apartment within the specified time, the guest is entitled to a refund of proportional costs, namely a 5% discount on the agreed rental price (confirmed reservation), but not exceeding 25.00 EUR.
8.4.In the event of equipment malfunctions in the apartment, the guest is entitled to a refund of a proportionate portion of the accommodation costs, as follows:
– In the event of a malfunction (failure) of equipment or appliances in the apartment, if the issue cannot be resolved within 24 hours, the guest is entitled to a 10% discount on the agreed daily rental rate for each day the equipment is out of service, up to a maximum of EUR 50.00; in the event of a power outage lasting more than 24 hours, the guest is entitled to a 10% discount on the agreed rental price, up to a maximum of EUR 50.00; In the event of a WiFi connection failure lasting more than 24 hours, the guest is entitled to a 10% discount on the agreed daily rental price for each day of the outage, up to a maximum of EUR 50.00;
8.5.The guest agrees to immediately notify the provider (reception) of any defects in the apartment’s furnishings, and the provider agrees to immediately replace the items with new ones. In such cases, the guest is not entitled to compensation or a reduction in the price of the service.
8.6.The provider assumes no liability for any reduction in the operating hours of ski facilities at the selected ski resort resulting from a lack of snow or other unforeseen circumstances (weather, natural disasters, technical difficulties, etc.). Partial closure of the ski resort due to adverse weather conditions or technical difficulties does not constitute grounds for canceling a reservation. In such cases, the guest is not entitled to compensation or reimbursement of costs for ski passes, accommodation, or other services provided by the provider (wellness, etc.).
8.7.The Provider shall not be liable for delays in public transportation, delays caused by traffic congestion or delays on cable car systems, nor for any changes to the guest’s reservation resulting from such delays.
8.8.Smoking is strictly prohibited inside the apartment. Smoking is permitted on the apartment’s terraces and balconies. In the event of a violation of the smoking ban, a contractual penalty of EUR 200.00 will be charged, which the guest is required to pay along with the rental fee.
8.9.Persons who have not been previously registered at the reception desk of the Apartment Complex are not permitted to stay overnight in the apartments. In the event that unregistered persons stay or spend the night, a contractual penalty of EUR 50.00 applies for each unregistered person, and the guest is also obligated to pay the tourist tax for the unregistered guest and to reimburse the provider for any other damages resulting from the overnight stay of unregistered persons (including any fines resulting from administrative, inspection, or other proceedings).
8.10.Quiet hours in the apartments and the apartment complex are in effect between 10:00 p.m. and 6:00 a.m. Quiet hours do not apply in the event of emergency maintenance work or force majeure. In the event of a violation of the curfew and quiet hours, the Public Order and Peace Protection Act (ZJRM-1) shall apply; furthermore, the provider reserves the right to terminate the contract or the guest’s stay in the apartment prematurely.
8.11. Guestsare not entitled to compensation or a reduction in the accommodation price (discount) due to disturbances of the peace and quiet at night.
8.12. Inthe event that a vendor or other service provider intentionally triggers the active fire protection systems or disturbs the peace at night, a contractual penalty of EUR 100.00 will be charged, which the guest is required to pay along with the rental fee.
8.13.The Provider undertakes to ensure the safety of guests and their property with the diligence of a prudent manager. The Provider shall not be liable for any injuries sustained by guests in the apartments.
8.14. Guestsare responsible for ensuring their own safety and the safety of others in the apartment complex, as well as the safety of their personal property, and must properly supervise any machinery or equipment they bring with them.
8.15.Except for damage caused by its gross negligence, the Provider shall not be liable for any direct or indirect damage, destruction, theft, or loss of guests’ property, or for personal injury to guests or users of the provider’s services, arising in any way during the use of or stay in the apartments, apartment buildings, or other parts of the apartment complex. The provider’s liability for damages shall in no event exceed the contractual value.
9. PETS
9.1.Pets are allowed in certain apartments, which are specifically marked as such in the provider’s price list, provided prior notice is given.
9.2.The provider is not liable for allergies or similar conditions resulting from the presence of animals in the apartment.
9.3.When booking an apartment, you must declare any pets.
9.4.Accommodation for pets is not included in the apartment price and is charged separately according to the provider’s current price list.
9.5.In the event of an unreported stay by an animal in an apartment not designated for that purpose, the provider may terminate the contract in accordance with Section 6.3 of these General Terms and Conditions.
9.6.In the event that a pet stays in the apartment without prior notification, even if the apartment is designated as pet-friendly, the guest is required to pay the pet stay fee in accordance with the price list.
10. GUEST CHECK-IN AND CHECK-OUT
10.1. Guest check-in is available after 4:00 PM on the day of arrival. If the apartment is available and ready for occupancy before 4:00 PM (or another previously agreed-upon time), check-in is also possible earlier.
10.2. On the day of departure, the guest must vacate the apartment and return the apartment keys to the front desk by 10:00 a.m., unless otherwise agreed. If the guest exceeds this deadline without prior agreement with the provider, the provider may require the guest to pay 50% of the daily rental price of the apartment.
11. RECEPTION
11.1. The reception desk of the apartment complex is open daily from 9:00 a.m. to 7:00 p.m. (after-hours number: +386 (0)31 782 908).
11.2. Guests receive the apartment keys at the front desk after 4:00 p.m. and must return them there by 10:00 a.m. on the day of departure.
11.3. Reselling or misusing keys is prohibited.
11.4. A replacement fee of €15.00 will be charged for each lost or stolen key/card.
May 11 Upon arrival, the guest checks in at the front desk and presents:
– a valid order confirmation or voucher,
– an ID card, passport, or driver’s license for all persons listed on the order confirmation or voucher.
June 11 The tourist tax, the balance of the rental payment, and any additional services must be settled by the guest at the front desk on the day of departure, no later than 10:00 a.m.
12. FIRE SAFETY
12.1. Fire safetyregulations and emergency exits are clearly marked. Guests are required to familiarize themselves with the location of fire extinguishers and fire safety regulations. Guests are required to comply with fire safety regulations and the instructions of the service provider or its staff.
12.2.In the event of a deliberate triggering of the fire alarm without cause, or if the alarm is triggered due to smoking or the improper or negligent use of heating devices, the guest will be charged for the costs of the fire response.
13. PROTECTION OF PERSONAL DATA
13.1.The Provider undertakes to protect all guest data obtained in accordance with the Personal Data Protection Act.
13.2.By placing an order, the guest expressly authorizes the provider to use their personal data in its databases until further notice for the purposes of fulfilling the order, statistical processing, and providing information about the offer, and expressly agrees that, in order to provide the services agreed upon in the concluded contract, their personal data may be transferred or disclosed to other contractual partners of the provider, based in the Republic of Slovenia, which are duly registered for the processing of personal data and with whom the provider has concluded appropriate contracts for the processing of personal data, for the purpose of the proper fulfillment of the order and the provision of benefits from package offers.
13.3.A guest may, at any time and without providing a reason, request that the provider permanently or temporarily cease using their personal data by submitting a written statement. In this case, the provider will use only the personal data of the guest and users of the provider’s services that are strictly necessary for the fulfillment of the provider’s contractual obligations (processing the rental, issuing vouchers, paying tourist tax, issuing ski passes, etc.) and will retain them for the duration of the concluded contract and the relationships arising therefrom.
14. HANDLING OF CLAIMS OR COMPLAINTS
14.1.The guest agrees to immediately report any irregularities or defects in the apartment or package deal to the provider, specifically to the staff at the front desk. A report will be drawn up regarding the complaint.
14.2.When it is evident that, based on its nature, a complaint could have been resolved on the spot (e.g., a room that is not sufficiently clean, a malfunctioning appliance, etc.), but the guest did not immediately report the issue on the spot and did not notify the provider’s staff of the irregularity, it is deemed that the guest agreed to the service as provided and thereby forfeited the right to subsequent complaints and claims for a price reduction or compensation for damages.
14.3. The amount ofcompensation for which the provider would be liable under any circumstances is limited to the amount of the advance payment or the contract value (package deal or apartment rental).
15. FINAL PROVISIONS
15.1. Anydisputes shall be resolved by the competent court in Maribor in accordance with Slovenian law.
15.2.These GeneralTerms and Conditions have the force of a contract and form an integral part of the contract for the rental of apartments or the provision of a package deal.
March 15.These terms and conditions take effect on the date of their publication onwww.ribnisko-pohorje.si, December 8, 2018.
15.4. Theseterms and conditions are published and available atwww.ribnisko-pohorje.si.
Ribnica na Pohorju, December 8, 2018
Turi, LLC
