GENERAL TERMS AND CONDITIONS AND INSTRUCTIONS FOR APARTMENT RENTAL AND PACKAGE DEALS

GENERAL PROVISIONS

1.1. These General Terms and Conditions and Instructions for Apartment Rental and Use of Package Deals (hereinafter referred to as the general terms) form an integral part of the contract concluded between the provider, TURI, d.o.o., Ribnica na Pohorju 30a, 2364 Ribnica na Pohorju, Company Reg. No.: 6116973000, Tax ID No.: SI 69544662 (hereinafter referred to as the provider), and the person who has placed an order for the rental of an apartment or the use of a package deal (hereinafter referred to as the guest). These terms apply to the rental of apartments or other premises in the apartment complex Ribnica na Pohorju and other services offered by the provider.

1.2. A guest is any person who has submitted a valid order for the rental of an apartment or a package deal in oral, written, or electronic form (hereinafter referred to as the reservation or order), conducts the rental, or has made a payment for the apartment or package deal. A guest also includes any third party who has placed an order for someone else.

1.3. 1.3. By submitting a reservation, the guest agrees to be bound by these general terms and confirms that they are fully aware of and understand the content of the general terms at the time of submitting the reservation. The general terms can also be viewed by the guest on the website www.ribnisko-pohorje.si, at the reception, and in the apartment. www.ribnisko-pohorje.si, v recepciji in  apartmaju.

1.4. Information provided by the provider regarding its services on the website www.ribnisko-pohorje.si and in brochures or other promotional materials constitutes an invitation to make an offer and does not legally bind the provider. The provider is not responsible for any damage that may result from the information provided.

1.5. These general terms also apply to the provider's package deals, which, in addition to apartment rental, include additional services or benefits (such as discounts on ski passes) in accordance with the conditions of each specific package deal, as published by the provider.

1.6. Sestavni del teh splošnih pogojev je tudi hišni red, ki je objavljen na spletni strani www.ribnisko-pohorje.si 1.6. The House Rules, available on the website www.ribnisko-pohorje.si, at the reception, in each apartment, and in the apartment complex, are also an integral part of these general terms, as is the provider’s price list.

2. RESERVATIONS AND PAYMENTS

2.1. Inquiries and orders or reservations can be sent to the provider via email to booking@ribnisko-pohorje.si, through the form on the website www.ribnisko-pohorje.si, or by mail to Turi d.o.o., Ribnica na Pohorju 30a, 2364 Ribnica na Pohorju. Any order or reservation thus submitted is binding on the guest. The provider is not obligated to confirm receipt of the order or reservation.

2.2. When making a reservation, the guest must provide their name, surname, address, the number of guests, rental period, and selected apartment, and guarantees the accuracy and truthfulness of the information. If incorrect information is provided, the guest is responsible for any costs or consequences arising from it.

2.3. The contract for the rental of an apartment or the use of a package deal is considered concluded between the provider and the guest when the guest receives written confirmation of the order from the provider.

2.4. Upon full payment of the apartment rental, package deal, or additional services, the provider will issue an invoice to the guest.

2.5. The reservation is binding on the guest. The guest may only cancel the reservation in accordance with the provisions on guest cancellations (section 5 of the general terms).

2.6. In addition to a written or verbal reservation, any order that includes the guest’s name and surname and those of other participants, as well as full or partial payment, is considered a binding reservation.

2.7. Payment of the invoice can be made in cash (EUR), by bank transfer to the provider's account SI56 1010 0005 0534 376, or by debit and credit cards (Maestro, Mastercard, Visa).

3. TOURIST TAX

3.1. In accordance with Article 23 of the Tourism Development Promotion Act (Official Gazette of the Republic of Slovenia, No. 2/04 with amendments), the guest is obliged to pay the tourist tax along with the accommodation fee. According to Article 27 of the same law, children under the age of 7, individuals who provide a photocopy of a decision from the competent authority indicating a disability or physical impairment, or those with a membership card from a disability organization, are exempt from paying the tourist tax. Additionally, foreign nationals who are exempt from the tourist tax under international regulations and agreements are not required to pay the tourist tax.

3.2. Young people aged 7 to 18 are entitled to a 50% discount on the tourist tax.

4. ACCOMMODATION PRICES

4.1. The provider’s current service price list in euros is available on the website www.ribnisko-pohorje.si and at the reception. The published prices include VAT.

4.2. The provider reserves the right to change the published prices of its services at any time. The apartment rental price, package deal, and other services are binding for the guest and provider on the date the reservation is submitted.

4.3. The apartment rental price includes the use of apartment equipment, bed linen, towels, water and electricity consumption, internet, TV, and uncovered parking in front of the apartment house. Additional services not included in the rental price must be paid for separately.

For rentals exceeding two nights, final cleaning is included in the price. For shorter rentals, final cleaning is charged separately according to the current price list. The tourist tax is not included in the rental price and must be paid at the reception upon check-out unless otherwise agreed. The guest and provider may agree on additional services, which are charged separately (e.g., additional guests, pets, safe deposit rental, etc.).

5. SECURITY DEPOSIT

5.1. Upon check-in, the guest must pay a security deposit of €100.00 in cash at the provider's reception.

5.2. If the guest causes damage to the apartment or apartment complex or leaves the apartment in an unclean condition, the provider has the right to deduct the cost of the damage or cleaning from the security deposit.

5.3. The security deposit, minus any deductions, will be returned to the guest if no damage has been caused and the apartment has been left in a clean and normal condition.

5.4. If the security deposit is insufficient to cover the damage, the guest must pay the difference.

6. GUEST'S RIGHT TO CHANGES AND CANCELLATION

6.1. The guest has the right to cancel their reservation. If the guest cancels the reservation, the provider, regardless of the reason for cancellation, is entitled to compensation for cancellation costs. The guest must notify the provider of the cancellation in writing (by mail, fax, or email). If the cancellation is not made in writing, the reservation is considered not to have been canceled.

6.2. The amount of compensation due to cancellation, payable by the guest, depends on the time at which the guest submitted the written cancellation:

- The guest must cancel the reservation at least 20 days before the scheduled arrival date; otherwise, the provider has the right to charge 50% of the total reservation amount.

- If the guest does not notify the provider of the cancellation, the provider has the right to charge the full reservation amount.

6.3. If the guest fails to arrive at the reception by the end of the scheduled arrival day (a "no show"), the reservation is considered canceled, and cancellation costs are charged in accordance with the previous point. This does not apply if the guest notifies the provider of a delay in a timely manner. In the case of a delay, the guest must pay the full value of the confirmed reservation.

6.4. If the guest terminates their stay early or does not use all the benefits or services of the package deal for reasons unrelated to the provider (illness, travel changes, bad weather, etc.), they are not entitled to a refund of the rental price or package deal amount and must pay for the entire period of the reservation. If the rental is canceled due to force majeure during the rental period, without reasons attributable to the provider, the guest has no right to demand any compensation or reduction in the rental price.

6.5. If the amount of the cancellation costs owed by the guest is less than the advance payment, the difference will be refunded to the guest without interest within 8 days after the reservation period has ended.

6.6. After making a reservation, the guest may change the name or number of people staying in the apartment, provided that such changes do not exceed the allowed number of people for the apartment, as specified in the provider's price list.

7. PROVIDER'S RIGHT TO CHANGES AND CANCELLATION

7.1. The provider reserves the right, in accordance with applicable law, to cancel or modify a reservation if extraordinary circumstances arise before or during the service that could not have been anticipated, prevented, or avoided, and such circumstances provide valid grounds for the provider not to have entered into the contract if they had existed at the time of contract conclusion.

7.2. The provider may cancel the contract or withdraw from it and demand compensation from the guest if they violate the contract, general terms, or house rules.

7.3. In the event of contract cancellation by the provider for the above reasons, the guest has the right to a refund of the full amount paid to the provider for the apartment or package deal, excluding any other potential claims for compensation or additional damages.

7.4. If the provider is unable to fulfill the services from the confirmed reservation due to objective circumstances or force majeure—defined as any unexpected and unforeseen events beyond the control of the contractual parties that were not foreseeable at the time of the contract and affect the fulfillment of contractual obligations—the provider may cancel the reservation or withdraw from the contract. In such cases, the guest is entitled to a full refund of the deposit paid, or in the case of partially rendered services, to a proportional refund. The guest is not entitled to compensation for any other damages.

7.5. If the apartment from the confirmed offer is unavailable for the selected dates, the provider may offer the guest a comparable apartment. A comparable apartment is considered one that is of the same size, quality, and price, either in the same or another apartment complex offered by the provider. Such a change does not constitute a breach of contract, and the guest is obliged to accept the offer without the right to withdraw from the contract.

8. OBLIGATIONS AND RIGHTS OF THE GUEST

8.1.  The guest commits to using all devices and equipment in the apartment and the apartment complex according to the general terms and house rules, with the care of a prudent owner. If the guest causes intentional or negligent damage to the devices or equipment, they are liable to cover the full cost of the damages. In case of damage, the guest must notify the provider immediately. Additionally, all users of the apartment booked by the guest are jointly liable for contractual obligations and potential damages.

8.2. The guest commits to:

– Holding valid identification documents.

– Respecting the house rules in the accommodation and cooperating in good faith with the service providers.

– Presenting a document of paid service, a reservation confirmation, or a voucher received by mail or email upon arrival at reception.

8.3. If the guest finds the apartment unclean upon arrival, they must notify the service provider immediately. The guest is entitled to be assigned another clean apartment based on point 6.5 of these general terms, subject to availability. If a suitable apartment is not available, the provider must clean the selected apartment within 2 hours. If the provider fails to do so, the guest is entitled to a proportional discount of 5% of the agreed rental price (confirmed reservation), but no more than EUR 25.

8.4. In the event of equipment malfunctions in the apartment, the guest is entitled to proportional compensation:

– For faulty equipment or devices that cannot be repaired within 24 hours, the guest is entitled to a 10% discount on the daily rental price for each day the equipment remains non-operational, but no more than EUR 50. – In case of a power outage lasting more than 24 hours, the guest is entitled to a 10% discount on the rental price, but no more than EUR 50. – For an internet (WiFi) outage lasting more than 24 hours, the guest is entitled to a 10% discount on the daily rental price for each day of the outage, but no more than EUR 50.

8.5. The guest must report any inventory deficiencies to the provider (reception) immediately, and the provider is obligated to replace the items promptly. In such cases, the guest is not entitled to compensation or a reduction in service price.

8.6. The provider is not responsible for the limited operation of ski facilities due to insufficient snow or other unforeseen circumstances (weather, natural disasters, technical issues, etc.). Partial closure of the ski area due to adverse weather conditions or technical problems does not justify cancellation of the reservation, nor does it entitle the guest to compensation or refunds for ski passes, accommodation, or other services offered (such as wellness services).

8.7. The provider is not responsible for delays in public transportation, traffic jams, or ski lift delays, nor for any reservation changes made by the guest as a result of such delays.

8.8. Smoking is strictly prohibited inside the apartment. Smoking is allowed only on terraces and balconies. A contractual penalty of EUR 200 applies for violating the smoking ban, and the guest must pay this fee along with the rental.

8.9. Overnight stays of unregistered persons are not allowed. In case of unregistered persons staying in the apartment, the guest will be charged a penalty of EUR 50 per unregistered person, along with the cost of tourist taxes for the unregistered guest. The guest is also liable for any additional damages caused by the unregistered stay (such as fines from inspections or other proceedings).

8.10. Quiet hours in the apartment and apartment complex are from 10:00 PM to 6:00 AM. These quiet hours do not apply in case of urgent maintenance or force majeure. If quiet hours are violated, the provider reserves the right to terminate the contract or the guest's stay early.

8.11. The guest is not entitled to any compensation or price reduction due to disturbances during quiet hours.

8.12. In cases where the provider or another service provider intervenes due to the intentional activation of fire protection systems or the disturbance of quiet hours, a contractual penalty of EUR 100 will be charged, payable along with the rental.

8.13. The provider is committed to ensuring the safety of guests and their property to the best of their ability. However, the provider is not liable for injuries sustained by guests in the apartment.

8.14. The guest is responsible for their own safety and the safety of others in the apartment complex, as well as for safeguarding their property and properly supervising any equipment or devices they bring with them.

8.15. The provider is not liable for any direct or indirect damage, destruction, theft, or loss of guest property, or personal injury to the guest or users of the provider’s services, unless due to the provider’s gross negligence. The provider's liability for damages cannot exceed the contractual value.

9. PET POLICY

9.1. Pets are allowed in certain apartments, as specified in the provider's price list, and must be announced in advance.

9.2. The provider is not responsible for allergies or similar conditions resulting from pets staying in the apartment.

9.3. Pet registration is mandatory upon booking.

9.4. Pet stays are not included in the apartment price and will be charged additionally according to the provider's price list.

9.5. If pets stay in an apartment not designated for them, the provider may cancel the contract under point 6.3 of these terms.

9.6. If a pet stays in a designated apartment without prior registration, the guest must pay the fee for the pet's stay as per the price list.

10. GUEST ARRIVAL AND DEPARTURE

10.1. Guest check-in is available after 4:00 PM on the day of arrival. If the apartment is available and ready before 4:00 PM (or at another pre-agreed time), early check-in may be possible.

10.2. On the day of departure, the guest must vacate the apartment and return the keys to reception by 10:00 AM unless otherwise agreed. Failure to meet this deadline without prior arrangement may result in a charge of 50% of the daily rental rate.

11. RECEPTION

11.1The reception of the apartment complex is open every day from 9:00 AM to 7:00 PM. For assistance outside regular working hours, a standby number is available: +386 (0)31 782 908.

11.2. Guests receive the apartment key at the reception after 4:00 PM on the day of arrival and must return it to the reception by 10:00 AM on the day of departure.

11.3. Reselling or misuse of keys is prohibited.

11.4. In the event of loss or theft of the key/card, a replacement fee of €15.00 will be charged.

11.5. Upon arrival, guests must check in at the reception and present:

- a valid booking confirmation or voucher,

- an ID card, passport, or driver's license for all persons listed in the booking confirmation or voucher.

11.6. Guests must settle the tourist tax, remaining rental payment, and any additional services at the reception on the day of departure, no later than 10:00 AM.

12. FIRE SAFETY

12.1. Fire safety regulations and emergency exits are clearly marked. Guests are required to familiarize themselves with the location of fire extinguishers and fire safety regulations. Guests must comply with fire safety regulations and the instructions provided by the service provider or their staff.

12.2. In the event of deliberately triggering the fire alarm without cause, or if the alarm is triggered due to smoking or improper/negligent use of heating devices, the guest will be charged for the fire intervention costs.

13. PROTECTION OF PERSONAL DATA

13.1. The provider commits to protecting all collected guest data in accordance with the Personal Data Protection Act.

13.2. By placing an order, the guest explicitly allows the provider to use their personal data in its databases until revocation, for the purposes of fulfilling the order, statistical analysis, and informing about offers. The guest also expressly agrees that their personal data may be shared or transferred to other contractual partners of the provider, located in the Republic of Slovenia, who are appropriately registered for data processing and with whom the provider has concluded appropriate data processing agreements, in order to properly execute the order and ensure the benefits of package offers.

13.3. The guest may, at any time and without explanation, request that the provider permanently or temporarily stop using their personal data, which they can do through a written statement. In such cases, the provider will only use the guest's personal data necessary for fulfilling the provider’s contractual obligations (e.g., rental execution, voucher issuance, payment of tourist tax, issuance of ski passes, etc.) and retain them only for the duration of the contractual relationship and related obligations.

14. HANDLING COMPLAINTS

14.1. The guest is obliged to immediately report any deficiencies or defects in the apartment or package offer to the provider's staff at the reception. A record of the complaint will be made.

14.2. If it is evident that a complaint could be resolved on-site (e.g., cleanliness issues, non-functioning equipment, etc.) and the guest fails to immediately report the issue and notify the provider's staff, it will be considered that the guest accepted the service as provided and will lose the right to later complaints or claims for price reductions or compensation.

14.3. The maximum compensation for which the provider may be liable, regardless of the grounds, is limited to the amount of the paid deposit or the total contract value (of the package offer or apartment rental).

15. FINAL PROVISIONS

15.1. Any disputes will be resolved by the competent court in Maribor, applying Slovenian law.

15.2. These general terms and conditions have the legal status of a contract and form an integral part of the apartment rental or package offer agreement.

15.3. These terms come into effect on the date of publication on www.ribnisko-pohorje.si, on December 8, 2018.

15.4.  These terms are published and accessible on www.ribnisko-pohorje.si.

Ribnica na Pohorju, 8.12.2018

Turi, d. o. o.